Frequently Asked Questions
Everything you need to know about your TruNativ experience.
How can I track the status of my order?
Once your order is shipped, you will receive an email and SMS with a tracking link. You can also track your package directly through the 'Order History' section in your account.
What is your return and exchange policy?
We offer a 14-day hassle-free return and exchange policy. Items must be unworn, unwashed, and have all original tags attached to be eligible for a refund.
Do you offer international shipping?
Yes, TruNativ ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. In select regions, we also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At TruNativ, we prioritize ethical production. 80% of our current collection is made from organic cotton, recycled polyester, or sustainable linen to minimize our environmental footprint.